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Island Health Notice Announcement: 
Please call Travel Assistance for Non-Emergency medical care:
1 844 940 6617

 

Travel assistance for non-emergency medical care

Island Health provides funding to eight contracted transportation providers, creating a transportation network supporting people in many rural and remote regions. These contractors provide door-to-door, non-emergency patient transportation services, primarily facilitating trips to and from Island Health appointments, facilities, or locations.

Communities served include:

  • Salt Spring and Southern Gulf Islands

  • Cowichan Tribes communities in west, central and south Cowichan Valley

  • Gabriola, Hornby, Denman and Pender Islands

  • Nanaimo-north and Nanaimo-south

  • Tofino/Ucluelet and Port Alberni

  • Rural and remote regions and First Nations communities surrounding Port Hardy, Port Alice and Port McNeill

If you or someone in your care requires travel assistance for an out-of-community appointment at an Island Health facility or for an Island Health service, please connect with Island Health staff to assist with travel options and connecting you with the appropriate transportation supports. please call 1 844 940 6617 or email Info.Patient.Transportation@islandhealth.ca

'Wi'la'mola
Collaborative

Non-Emergency Patient Transportation Service 
Pilot Project

'Wi'la'mola: pronounced we lah moe lah
translated from Kwa'kwala meaning,
Travelling Together

Travelling Together

'Wi'la'mola
Collaborative

Below is the PDF document of the 'Wi'la'mola Collaborative Announcement Notice and Island Health Notice of Interim Service:

Island Health Notice Announcement: 
Please call Travel Assistance for Non-Emergency medical care:
1 844 940 6617

 

Travel assistance for non-emergency medical care

Island Health provides funding to eight contracted transportation providers, creating a transportation network supporting people in many rural and remote regions. These contractors provide door-to-door, non-emergency patient transportation services, primarily facilitating trips to and from Island Health appointments, facilities, or locations.

Communities served include:

  • Salt Spring and Southern Gulf Islands

  • Cowichan Tribes communities in west, central and south Cowichan Valley

  • Gabriola, Hornby, Denman and Pender Islands

  • Nanaimo-north and Nanaimo-south

  • Tofino/Ucluelet and Port Alberni

  • Rural and remote regions and First Nations communities surrounding Port Hardy, Port Alice and Port McNeill

If you or someone in your care requires travel assistance for an out-of-community appointment at an Island Health facility or for an Island Health service, please connect with Island Health staff to assist with travel options and connecting you with the appropriate transportation supports.
please call 
1 844 940 6617 or email Info.Patient.Transportation@islandhealth.ca

Navigating Non-Emergency Patient Transportation Services

01.

Referral to Medical Services beyond 75km from Client's location

02.

Appointment Confirmation  to complete Patient Travel Support Request

03.

Island Health Form,
First Nations Health Authority Form,
On Reserve Patient Travel Form, or
Other Travel Subsidy

04.

Request Booking of 'Wi'la'mola Services that best suits appointment date

05.

Confirmation of Booking of 'Wi'la'mola Services with reminder day before travel day.

About 'Wi'la'mola
Collaborative 1 Year Pilot Project.

'Wi'la'mola Collaborative 1 year pilot project with Island Health and Sacred Wolf Friendship Centre Society

Phases of Pilot Project

Phase 1 | Framework

December 2023 - February 2024
(2 months for the implementation of phase 1) 

  • Develop ‘Wi’la’mola Collaborative Policy and Procedures for Drivers, Partners, Volunteers and Clients 

  • Develop Easy to use and approachable online, by phone and in person communication platform for intake, referrals, and scheduling 

  • Develop Evaluation, Review and Reporting process 

  • Establish ‘Wi’la’mola Professional Drivers and Volunteers list 

  • Develop and Provide Culture sensitivity Training and Transportation Safety to Volunteers/Drivers 

  • Advertise & Hire Professional Drivers and Volunteers 

Phase 2 | Service

March 2023 - April 2024
(1-2 months for the implementation of phase 2)

  • Advertise website, Service and Support Schedules - patient travel intake, referrals, funding, reimbursement form support (FNHA, TAP, The BC Family Residence Program) 

  • Scheduling of transportation services and transportation options 

  • Provide Service to all eligible non-emergency medical patient transportation community clients 

Phase 3 | Review

May 2024 - onwards
(1-2 months for the implementation of phase 2)

  • Review and Evaluate Capacity, Services, Community Feedback 

  • Goal is to obtain a Wheelchair Accessible Mobility Vehicle(s) through Purchase/Lease 

  • Implement Specialized Mobility Vehicle Driver Training 

  • Prepare for a possible round 2 of the 'Wi’la’mola Collaborative project to continue services 

'Wi'la'mola Collaborative Team

'Wi'la'mola Collaborative Pilot Project is actively creating partnerships with the surrounding Indigenous communities; Gwa’sala - ‘Nakwaxda’xw Nations, Quatsino First Nations, Kwakiutl First Nations and 'Namgis First Nations to support non-emergency patient transportation. Servicing within the traditional territories of the Kwakiutl First Nations, 'Namgis First Nations and the Mount Waddington Regional District.

Join the 'Wi'la'mola  Collaborative Team
DIVER

'Wi'la'mola Drivers, offers free transportation to and from non- emergency medical appointments. We provide rides to adults, seniors, and children along with their caregivers or parents to and from their pick up location to as far as Comox/Courtenay, as needed.

Join the 'Wi'la'mola Volunteer Team

'Wi'la'mola Volunteer Drivers, offers free transportation to and from non- emergency medical appointments. We provide rides to adults, seniors, and children along with their caregivers or parents to and from their pick up location to as far as Comox/Courtenay, as needed.

Attention all kindhearted individuals!
We are on the lookout for volunteer drivers who are willing to lend their time to make a real difference in service for
non-emergency patient transportation services.

Volunteer Driver Requirements

  • Availability to occasionally take weekend and night shifts  

  • 0-2 years previous work experience  

  • Valid BC Driver's License 

  • Clean driving record 

  • Criminal record check 

  • Must be at least 19 years of age 

  • People of Indigenous ancestry is encouraged to apply 

  • Use a trustworthy vehicle with a minimum of $3,000,000 third party liability insurance

  • Have good listening skills; are empathetic and reliable

  • Have the capacity to assist patients with walkers if required

  • Are familiar with maps or electronic navigation devices, use email and have a basic familiarity with computers

TIME COMMITMENT

  • Minimum 1 day a week

  • Monday to Friday for appointments between 8 am and 6 pm. 


COVID 

  • For the health and safety of our immunocompromised cancer patients all volunteers must be double vaccinated.

Submit resume and cover letter by fax (250)949-7907, by email jobs@sacredwolf.ca 
cc:programdirector@sacredwolf.ca or in person at Sacred Wolf Friendship Centre 

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